Track Your Package Status
Enter your KEC order number to track your package status anytime
Our Core Advantages, Your Peace of Mind
From pricing, storage to security, we strive to provide you with the most advanced and reliable service in every stage
of the process
Seamless Handling and Clearance
We handle the complex customs clearance environment for you, providing compliant declaration suggestions so you can enjoy a worry-free cross-border shopping experience
Timely, Stable, and Traceable
We offer reliable shipping schedules and fully digitized tracking services, allowing you to monitor your package status anytime with peace of mind while waiting for delivery
Help Center (FAQ)
Frequently asked questions about package tracking and security.
We provide an extended free storage period of 365 days, giving you ample time to wait before applying for shipment of all packages.
We have a comprehensive compensation policy. If your package is lost or damaged, please contact customer service immediately and provide relevant evidence (such as purchase screenshots). We will handle the claim in accordance with the terms stated in the "Compensation Policy and Statement".
