Compensation Standard Statement
We are committed to protecting the safety of your goods. Please read the following protection terms, compensation process, and disclaimer carefully, so your consolidated shipping journey will be more assured.
Return Service
Free return service within 30 days in warehouse, so you can shop without worries.
Lost Goods
The compensation guarantee can reach 300% of the shipping fee, providing you with the strongest safety assurance.
Damaged Goods
Four-Step Compensation Process
Simple four steps to quickly process your compensation claims
Preparation Materials
After confirming the package is lost, prepare related purchase evidence for the lost item (including order details, actual payment amount, and corresponding domestic tracking number).
Submit Application
Contact customer service directly or send evidence materials via email.
Review Materials
After receiving the compensation materials, we will review your documents and pay compensation to your designated account within 7 working days.
Compensation Completion
After compensation is successful, we will notify you via customer service contact or email about the compensation completion.
Exclusion Scope
The following situations are not covered under our compensation guarantee, please be aware.
🚫 Prohibited or Special Category Items
- Counterfeit or Imitation Products
- Fragile items, items without proper protection, or easily damaged products
- Hazardous items, liquid-containing packages
- View Full Prohibited Item List →
⚠️ Unforeseeable/Third-Party Factors
- Any temporary prohibition or restrictions imposed by any country, no compensation
- No compensation for quality expiration, free returns period expiration, etc., caused by customs clearance delay
- Natural disasters (fire, flood, earthquake, etc.) or local strikes causing loss of goods, no compensation
⚠️ Other Situations
- Original packaging intact goods
- Non-cardboard or wooden crates packaging, non-sealed packages, or similar goods
- If goods cannot be delivered normally due to recipient’s reasons, our company will assist but no compensation
Frequently Asked Questions
We have organized some common questions, hoping to quickly answer your doubts.
Click the WeChat or WhatsApp customer service buttons on the page to quickly and conveniently contact customer service to inquire about the claims process. We recommend preparing your related order number and photo proof before contacting.
After providing complete claims materials, we will process and complete the claims payment within 7 working days.
Do you need dedicated customer service consultation?
Our dedicated customer service team is online around the clock, ready to answer any questions you encounter during consolidated shipping at any time.
